*FREE cancellation up to 24 hours prior to the arrival date for direct bookings.
Cancellation within 24 hours will result in the entire stay being charged to your credit card.

*FREE cancellation up to 48 hours prior to the arrival date.
Cancellation within 48 hours will result in the entire stay being charged to your credit card.

*FREE cancellation does not apply to Non-Refundable Deals
Your Credit Card will be processed as soon as the booking is made, versus 48 hours prior to arrival for all other bookings.

Non-refundable bookings are exactly that, Non-refundable, and we strongly recommend you take out Travel Insurance. You can cancel your booking, but no refund is possible.

DIRECT BOOKINGS & WEBSITE BOOKINGS
Bookings made direct and through our Booking Button: cancellation up until 3 pm, 48 hours prior to the date of arrival.

Cancellation within 48 hours, then 100% of your total stay will be charged as the cancellation fee.

ONLINE TRAVEL AGENCY:
Flexi Rate the guest can cancel free of charge until 72 hours prior to 3 pm before the day of arrival. Cancellation within 72 hours, then 100% of your total stay will be charged as the cancellation fee.

Non-refundable Rate…..The guest will be charged a prepayment of the total price and no amendment, or refund, is possible.

CANCELLATION POLICY ‐ GROUPS
Only written, dated requests for cancellation will be taken into account and upon receipt by the Hotel/Resort all sums due by the operator for a complete cancellation shall be due and payable
Where a group or any room reserved by the group fails to show at the Hotel/Resort on the appointed date, this shall be regarded as a cancellation and the operator will be invoiced for the daily contracted rate for the duration of the reservation unless an arrangement has been accepted by an individual Hotel/Resort

A status report will be provided by the operator 90 days and 60 days prior to arrival and at other times as requested by the Hotel/Resort. Final status of rooms is required no later than thirty days prior to a group’s arrival unless otherwise specified. Meal arrangements must be advised no later than 7 days prior to a group’s arrival. Should the operator fail to supply the required information the Hotel/Resort reserves the right to release the reserved rooms unless otherwise agreed with the Hotel/Resort in writing.
No refund for early check out or mid stay check out applies

FOR GROUP RESERVATIONS MADE MORE THAN 30 DAYS FROM ARRIVAL

Prior to 45 days
Forfeit of 10% deposit but no cancellation fees apply if the entire or partial group cancels

30 to 44 days from arrival
Forfeit of 10% deposit and up to 50% of rooms remaining at 30 to 44 days from arrival be cancelled without penalty Cancellations in excess of 50% of such rooms are subject to a one‐night cancellation charge per room
Entire cancellation of the group is subject to a fee equal to the greater of
(a) 50% of the total accommodation charge for the intended duration of the group or
(b) a one‐night accommodation charge for all rooms cancelled

14 to 29 days from arrival
Forfeit of 10% deposit and 10% of rooms remaining at 14 to 29 days from arrival, may be cancelled with a penalty
Cancellations in excess of 10% of such rooms are subject to a one‐night cancellation charge per room
Entire cancellation of the group is subject to a fee equal to the greater of
(a) 50% of the total accommodation charge for the intended duration of the group or
(b) a one‐night accommodation charge for all rooms cancelled

7 to 13 days from arrival
Forfeit of 10% deposit and any cancellations made are subject to a fee equal to the
(a) 50% of the total accommodation charge for the intended duration of the group or
(b) a one‐night accommodation charge for all rooms cancelled

Within 7 days from arrival
Any cancellations made are subject to a cancellation fee equivalent to the total accommodation charge for the duration of the cancelled booking.

Bubble Burster Assurance Deal​

We can’t wait to welcome you back to Queenstown and are thrilled that you are considering coming back to our town this year. It’s worth remembering that the New Zealand Government has stressed that all travellers should ensure they have a contingency plan should an outbreak and lockdown occur during their stay in New Zealand.

The Safari Hotel Group have introduced the “Bubble Burster Assurance Deal”, providing you with an assurance that we will look after you should a lockdown occur during your stay with us. Not only will we provide your first lockdown night with us Free of Charge, any subsequent nights will be charged at only 50% of your pre lockdown rate!

The Safari Hotel “Bubble Burster Assurance Deal” is valid at the Ramada Queenstown Central Hotel and the LQ Hotel by Wyndham Queenstown, the Ramada Suites Christchurch, and the Ramada Newmarket Auckland.

Terms & Conditions Apply

Bubble Burster Assurance Deal applies only to existing accommodation bookings in house at the time of a lockdown / border closure announcement. The Bubble Burster Assurance Deal is valid for a maximum of 7 nights following the lockdown / border closure announcement. The Bubble Burster Assurance Deal is valid only for continuous nights stay (cannot be re-applied once guest has checked out). First night is provided Free of Charge and all subsequent nights will be charged at 50% of the original nightly accommodation charge. The Bubble Burster Assurance Deal is paid directly to the hotel, and not via Third Parties